National Accommodation, Recreation, and Tourism Accreditation Incorporated

ABN: 98 968 012 792

NARTA Accreditation Criteria

Accreditation Criteria


The Scope of the NARTA Program is outlined below so that an informed decision may be made to determine if this package should be undertaken, or to allow users to assess non-accredited establishments against a set of tried and tested criteria.

Key Areas considered in this Accreditation process.

  • Business Registration
  • Insurance
  • Buildings and/or Facilities
  • Health & Hygiene
  • Child Protection
  • Equipment and Activity Maintenance
  • Risk Management
  • Organisational Elements
  • Modules related to State Specific Licenses that are available through the NARTA program – eg NSW Maritime Authority boating Hire & Drive permits.
  • The Application Form

Brief Explanation

Under this program operators will assess their compliance with the requirements in the specified areas and when required will be able to justify that assessment by providing evidence (from a range of sources) satisfying the broad criteria. Some elements will require the provision of copies of evidence or the element itself. These have been kept to the minimum considered absolutely necessary to ensure legal compliance and any requirements of the Tourism Accreditation Australia Ltd accreditation requirements. Where an organisation seeking accreditation cannot supply specified evidence other evidence may be acceptable on application to the accreditation auditor or the Accreditation Advisory Group.

Thus criteria will not necessarily be prescriptive. There would be no intention to compare organisations or set specific criteria that all organisations have to meet, as specific criteria varies given relevant council/shire and state legislation.

The overriding ethos governing this program is based on the following Code of Ethics.

Code of Ethics

The principles of this Code are expressed in broad statements to guide ethical decision-making. These statements provide a framework; they cannot and do not dictate conduct to cover particular situations. All organisations seeking accreditation are expected to comply with the following Code of Ethics.

This organisation undertakes to:

  • Uphold a high standard of business ethics and customer service at all times.
  • Obey all legal requirements, and "common practices" relating to the industry, such as insurance, licenses, land and water approvals / permits, industry qualifications etc.
  • Protect the natural environment and ensure that all practices follow minimal impact guidelines.
  • Interpret the natural surroundings for participants where appropriate, so that every activity is enriched by the environment that it utilises and an appreciation for the environment is awakened in participants.
  • Protect the safety and welfare of staff and participants at all times through detailed risk minimisation strategies.
  • Help all participants to realise their full potential and to stimulate the spirit of inquiry and the acquisition of knowledge through quality teaching practices.
  • Treat all people; clients, co-workers, competitors and the general public, with professionalism, equity and integrity.
  • Protect staff and client rights to privacy and confidentiality with respect to information sought or received.
  • Treat co-workers and other colleagues with respect, fairness and good faith, and advocate conditions of employment that safeguard the rights and welfare of all employees
  • Strive for excellence in the profession by maintaining and enhancing our own knowledge and skills, by encouraging the professional development of co-workers, and by fostering the aspirations of potential members of the Conferencing, Camping, Outdoor Education and Outdoor Recreation and Tourism Industries.

Program Requirements Include:

Part 1 – Business Details

Legality of Operation:

  • Full Name of Owner or Manager of Business:
  • Registered Business Name:
  • Date of Registration:
  • ACN, ABN or Business Name Registration Number:
  • Address Details:
  • Development Application for Operation:
  • Building Approvals on Building Construction:
  • Registration for Accommodation
  • Registration Of Food Premises
  • Public Swimming Pools Approval
  • Passenger Transport (any vehicular transport of guests)
  • License to Discharge Food Waste into Sewer System
  • GST Registration
  • Incorporated Association Registration
  • Business Name Registration
  • PAYG Registration
  • Video and Music licences

Part 2 – Insurance Details

Adequate & Appropriate Insurance: Adequacy of insurance is crucial to the ongoing protection of the operator and guest.

This certification seeks a demonstration that:

  • Sufficient insurance exists to avoid issues of underinsurance.
  • Coverage exists for all aspects of the operation.
  • Insurance is with an Insurer Authorised by APRA to Conduct New or Renewal Insurance Business in Australia, see - http://www.apra.gov.au/General/New-or-Renewal.cfm
  • Where insurance is required for activities for which no APRA approved company will provide cover NARTA will, on a case-by-case basis, consider insurance from another registered company.
Note: A Minimum of $10,000,000 Public Liability Insurance for all the activities offered to guests is required. At the Audit the auditor will ask for proof that each of the activities available through your operation is covered. Sub-contractors should also carry such insurance.

Policies that are appropriate include:

  • Public Liability - For All Activities.
  • Industrial Special Risk - Property
  • Industrial Special Risk - Business Interruption (Consequential Loss)
  • Voluntary Workers
  • Directors and Officers
  • Professional Indemnity
  • Non-Registered Motor Vehicle
  • Employment Practices
  • Workers Compensation Policies appropriate to each State in which business is conducted

Part 3 – Buildings and/or Facilities

Buildings and Facilities are in good repair and well maintained:

An operator needs to show evidence of regular repair and maintenance. This may be shown with evidence of checks/inspections and regular work done by site staff or contractors. Evidence that “regulated” work was done by licensed contractors will be required at the audit.

  • Buildings and Additions approved by Local Council for the operation of this Business.
  • Evidence of Regular Maintenance of Buildings.
  • Areas have been identified as requiring future attention.
  • Electrical System correctly Installed, Checked and Maintained
  • Mandatory “Test & Tag” of Electrical Items.
  • Gas System (Bottle or mains) correctly Installed, Checked and Maintained
  • Water Supply correctly Installed, Checked
  • Drinking Water Supply to Australian Drinking Water Standard
  • Fire Protection System Service correctly Installed, Regularly Checked
  • Fire Detection System correctly Installed, Regularly Checked

Part 4 – Health & Hygiene

Systems are in place to meet legislative requirements in regard to the health of guests attending an operators facility or program:

An operator needs to show evidence of knowledge of State Legislative Requirements (in which they operate) regarding health protection and demonstrate its application within their operation.

  • Hygienic Food Service – At Facility
  • Hygienic Food Service – away from Facility
  • Hygienic Food Storage – at Facility.
  • Hygienic Food Storage - away from Facility.
  • Understanding of food allergies and systems in place.
  • Evidence of appropriate cleaning practices and systems.
  • Appropriate garbage disposal systems for your operations.
  • Appropriate sewerage disposal systems
  • Appropriate room sizing in sleeping quarters.

Part 5 – Working with Children Protection

Systems, documentation and appropriate practices are in place to meet State and Federal legislation, and community expectations in regard to safeguarding children and young people-

An operator needs to show evidence of knowledge of their State Legislative Requirements regarding Child Protection and demonstrate its application within their operation.

  • Pre-Employment Child Protection Checks conducted
  • Volunteer Worker Child Protection Checks
  • Contractor/Delivery Person Child Protection Checks or Evidence of appropriate Protection Systems.
  • Appropriate Child Protection Systems established for employees or volunteers.
  • Appropriate Training conducted for all employees or volunteers.
  • Evidence that the above checks and systems are appropriate for all States the business operates in.
  • Appropriate and clearly defined reporting system for any child protection related incident.

Part 6 – Equipment & Activities

Equipment and Activities are in good repair, well maintained and correctly operated/used:

An operator needs to show evidence of regular repair, maintenance, training and systems. This may be shown with evidence of checks/inspections, regular maintenance work done by site staff or contractors and training. Evidence that such work was done by appropriate licensed contractors or trained personnel will be required at the audit.

  • Playground Equipment correctly Installed, Checked, Stored and Maintained
  • Playground Equipment Risk Management Plan(s) current.
  • Swimming Pool Construction approved by Local Council.
  • Swimming Pool correctly Checked and Maintained.
  • Swimming Pool Risk Management Plan current.
  • Adventure Activity Structures correctly Installed, Checked, Stored and Maintained
  • Adventure Activity Equipment leaders appropriately trained
  • Adventure Activity Equipment recording systems in place
  • Adventure Activity Equipment Standard Operating Procedures
  • Motor Vehicle (used for transporting guests or employees) correctly Licensed and Maintained
  • Recreation & Sports Activity Structures correctly Installed, Checked and Maintained
  • Recreation & Sports Activity Equipment correctly Checked, Stored and Maintained
  • Recreation & Sports Activity facilitators appropriately trained
  • Recreation & Sports Activity Equipment recording systems in place

Part 7a – Risk Management – On-site

Risk Management – including Hazard Awareness, OH&S, and Emergency Management:

An operator needs to show evidence of Operational Risk Management, Emergency Management Plans and compliance with relevant WHS Laws.

  • Risk Management Plan established for all activities and property use.
  • WHS Plan established. (For all States in which the business operates)
  • Correct storage of Dangerous Goods
  • Workplace Safety Procedures known by employees.
  • Injury/Incident Recording System
  • Medical & Permission Forms as appropriate to business.
  • Emergency and Evacuation Procedures prominently displayed.
  • Victorian applicants hosting DE&T groups must have a safety briefing.
  • Emergency and Evacuation Procedures reviewed within past 12 months.
  • Risks associated with the use of other sites and contractors assessed and documented.
  • First Aid requirements have been assessed as appropriate to activities and location.

Part 7b – Risk Management – Off-site

Risk Management – including Hazard Awareness, OH&S, and Emergency Management:

An operator needs to show evidence of Operational Risk Management, Emergency Management Plans and compliance with relevant WHS Laws when conducting “Off-Site” activities.

  • Risk Management Plan established for all activities and sites. (Including Site Selection, Trip Planning, Weather)
  • WHS Plan established (For all States in which the business operates).
  • WHS Plan Used.
  • Workplace Safety Procedures known by employees.
  • Injury/Incident Recording System.
  • Medical & Permission Forms as appropriate to business.
  • Emergency and Evacuation Procedures in place.
  • Emergency and Evacuation Procedures reviewed within past 12 months.
  • Risks associated with the use of sites and contractors assessed and documented.
  • First Aid requirements have been assessed as appropriate to activities and location.

Part 8 – Organisational Elements

Organisational Business Compliance – including Business & Strategic Planning, Human Resource Management, Environment Management:

An operator needs to show evidence of Organisational Compliance in the following areas.

  • Business Description.
  • Business Objectives.
  • Demonstrated knowledge of Market.
  • Accurate Financial records.
  • 12 month financial estimates (Budget).
  • Staff Employment Policies/contracts.
  • Maintenance of Employee Records
  • Work Rosters.
  • Evidence that Superannuation requirements are being met.
  • Staff Training Programs including Induction and on-going instruction.
  • Contractor Checking and Records System established and used.
  • Version Control of Instruction Manuals (Tracking and using updates).
  • Evidence that operational procedures are adequately conveyed to employees and volunteers.
  • Environmental Management Policies have been implemented.

Administration and Customer Service:

An operator needs to show evidence of Organisational Compliance in the following areas.

  • Income and Expenditure Recording System.
  • Demonstrated Purchasing and Supply System.
  • Demonstrated Customer Service Procedures.
  • Clear Booking and Cancellation Policy communicated.
  • Demonstrated Complaints Procedure.
  • Advertising Material is truthful.
  • Demonstrated Customer Feedback System.
  • Evidence of Maintenance Schedule Performance.
  • Evidence of Data Backup Systems (Manual and/or Electronic).
  • Evidence of data storage appropriate to business, tax and insurance requirements.