Key Areas considered in this Accreditation process.
- Business Details
- Buildings & Facilities
- Health & Hygiene
- Child Protection
- Recreational Activities
- Adventure Activities
- Risk Management
- HR & Environmental Management
- Customer Service & Compliance
Operators will assess their compliance with the requirements in the specified areas and when required, will be able to justify that assessment by providing evidence satisfying the broad criteria. Some elements will require the provision of copies of evidence or the element itself. These have been kept to the minimum considered necessary to ensure legal compliance and any requirements of the Tourism Accreditation Australia Ltd accreditation. Where an organisation seeking accreditation cannot supply specified evidence, other evidence may be acceptable on application to the accreditation assessor.
Thus, criteria will not necessarily be prescriptive. There is no intention to compare organisations or set specific criteria that all organisations have to meet, as specific criteria often varies according to relevant council and state regulations/legislation.
The overriding ethos governing this program is based on the following Code of Ethics.
Code of Ethics
The principles of this Code are expressed in broad statements to guide ethical decision-making. These statements provide a framework; they cannot and do not dictate conduct in particular situations. All organisations seeking accreditation are expected to comply with the following Code of Ethics.
This organisation undertakes to:
- Uphold a high standard of business ethics and customer service at all times.
- Obey all legal requirements, and "good practices" relating to the industry, such as insurance, licenses, land and water approvals / permits, industry qualifications etc.
- Protect the natural environment and ensure that all practices follow minimal impact guidelines.
- Interpret the natural surroundings for participants where appropriate, so that every activity is enriched by the environment that it utilises and an appreciation for the environment is awakened in participants.
- Protect the safety and welfare of staff and participants at all times through detailed risk minimisation strategies.
- Help all participants to realise their full potential and to stimulate the spirit of inquiry and the acquisition of knowledge through quality teaching practices.
- Treat all people; clients, co-workers, competitors and the general public, with professionalism, equity and integrity.
- Protect staff and client rights to privacy and confidentiality with respect to information sought or received.
- Treat co-workers and other colleagues with respect, fairness and good faith, and advocate conditions of employment that safeguard the rights and welfare of all employees.
- Strive for excellence in the profession by maintaining and enhancing our own knowledge and skills, by encouraging the professional development of co-workers, and by fostering the aspirations of potential members of the Conferencing, Camping, Outdoor Education and Outdoor Recreation and Tourism Industries.